Customer Reviews

JD Service Now

"Steven showed up on time and was very polite. He did a very professional job and fixed my plumbing issue quickly. I would hire Steven with JD Service Now again."

-John R.

NC

JD Service Now

"Steven was on time, easy to work with, and got the job done fast! What more can you ask for?"

-Grant H.

NC

JD Service Now

"Josh surveyed our needs with patience then gave us the options for us to decide. When installing our new HVAC was cheerful, efficient, and extremely professional. Nothing was too much trouble for him, he explained every step and the workmanship was first class."

-Michael C.

NC

JD Service Now

"Michael Ellington was my Technician. He came out to take a look at a gas line which was not capped off. He immediately noticed it needed to be fixed and he fixed it free of charge. It took all but 20 minutes. He is easy to get along with and was very professional. I would use him again in a heartbeat. Michael did a wonderful job."

-Laura P.

NC

JD Service Now

"Very knowledgeable and professional....yesterday Charles F was very proficient at diagnosing the problem with our heat pump and took the time to thoroughly explain our options to repair or replace it. Today Neil F. and Corey W. and Marty put in a new system. All were very professional, knowledgeable, kind, and concerned about doing an excellent job at everything. They really care about providing excellence in service and repair and I would highly recommend them."

-Anne H.

NC

JD Service Now

"My experience with JD Service Now was fantastic! They were on time, professional and experienced. He explained everything he was doing and gave me options on upgrades and repair costs. We were without hot water in our upstairs bath for MONTHS due to a bad "repair" from another company and it has vastly improved life for our whole family now that we have two working bathrooms again! I would totally use this company again for our plumbing repair needs."

-Carolyn M.

NC

JD Service Now

"He did a follow-up inspection of my new HVAC system and made service recommendations to protect my investment. I'm glad to have a company and well-trained, efficient technicians I can trust."

-Anne B.

NC

JD Service Now

"Amazing service. Had them come for one thing and he fixed MANY. Good pricing and will definitely have them back. Highly recommend."

-Ginger T.

NC

JD Service Now

"Leaking toilet and called three plumbers to be told be all that it's be a week to a month before service was possible. JD said they'd arrive within three hours. Then Steven showed up ahead of schedule! Five stars for the quick and thoroughly professional service. One star could be removed because the markup was a little higher than it needed to be, but the service was so good that I have no complaints."

-Sean W.

NC

JD Service Now

"Our water heater went out and Jason H. was sent to us. We were very please with Jason he was very knowledgeable about what we needed. An as soon as he discovered we needed a new one he called and already had one coming on another truck. There was not a lot of waiting for someone to go and pick up one and then come back to put it in. While it was on it's way he was removing the old one. That is what we call good customer service. We will recommend JD Service to our friends."

-Deborah D

JD Service Now

"Shawn was terrific. He quickly diagnosed the problem which required a new toilet. He went out to buy one and soon came back with one. It was plastic which was not as nice as the wood one with a lid that would slowly close itself, but I wasn't clear about that. At least I am finally able to sleep rather than listen to my old toilet repeatedly flush itself throughout the night!!"

-Judith B.

NC

JD Service Now

"Everything about the visit was good."

-Alfred H.

NC

JD Service Now

"David was amazing! Very personable and thoroughly assessed the situation. Excellent communication with explaining my options. I will personally ask for David the next time the need arises."

-Joanne G.

NC

JD Service Now

"The team just finished installing a new HVAC system at our house. Amazing to see such a well-oiled team at work! This system needed to be installed in our attic and both my wife and I were a bit afraid that it would take multiple days to get the old unit out and the new system installed. Were we wrong! Both these guys know what they are doing and the new system was up and running the same day in the afternoon!! They were professional, friendly and definitely tech savvy! Great job guys! Thanks so very much! We are VERY pleased."

-Albert C.

NC

JD Service Now

"Josh K. installed my new thermostat and some other improvements to my heating system. He took his time to explain everything that he was doing and answered my questions. Also, he made sure that I was aware of any specials that the company was offering. He was very friendly and patient with all my questions. Because of him, I will definitely be calling this company again."

-Chevelle W

JD Service Now

"JD Service in general delivered an excellent inspection of our home's HVAC system."

-Christian C.

NC

JD Service Now

"JD service has been one of if not the best experience I have every had with a professional service group. The first time I called needing a time sensitive job completed that no one else was willing to do and JD services did not hesitate to help out. We were so pleased with the positive response and on site service that when it was time to upgrade our HVAC it was simple call. Rarely have I felt so confident that the job was going to be done right or made right no matter what. More recently one of their service techs came by to check up on our system and to make sure everything was going well and to ensure the new system was working to standard. By completing a detail service report on our entire system he has effectively created a system "health" record for our system so that if anything changes over the years it will be noted by anyone working on it and can conduct true preventative maintenance. From his detail explanation of what was observed today he has transferred key information that will allow me to make an informed decision about my systems maintenance in the future. Thanks again to everyone at JD services!"

-Jesse B.

NC

JD Service Now

"Everyone was friendly and courteous. All charges were explained beforehand and I was made aware of any discounts or specials. Would definitely call these guys again!"

-Michelle M.

NC

JD Service Now

"JD Service Now has been a pleasure to work with! The heat quit working at my mother's home. She is elderly and was very confused about what to do. Josh K. met me at her home, quickly assessed what needed to be done and was able to walk me through the process of getting a new furnace. He was knowledgeable and made sure to inform me about any discounts or specials that might benefit my mom. Neil and Cory worked tirelessly for two days, with the help of DJ and CJ on the second day, to insure my mother had heat as quickly as possible. They were so patient and accommodating of my mother's worries and special needs. Neil was especially helpful with answering any questions I had. I would recommend these guys to everyone!"

-Michelle M.

NC

JD Service Now

"Thoroughly professional. Josh and Tony were punctual, efficient, friendly, extremely knowledgeable, hard-working and tidy. An excellent experience from start to finish."

-Michael C.

NC

JD Service Now

"Excellent manners and job well done. On time. Very clean. Explained everything with much detail."

-Floriana S.

NC

JD Service Now

"I had a gas situation that needed to be fixed. Evidently, one of my lines need to be capped and it was very dangerous at that time. He immediately put in a ticket to have one of his technicians come out and fix the situation. And it was fixed today. I was not charged at all. They did a fantastic job and I will use them again."

-Laura P.

NC

JD Service Now

"Shawn was one of the best service technicians I've ever had visit our home. Not only did he fix our plumbing problems--he fixed a problem ANOTHER company had caused as well! He was knowledgeable, respectful, and efficient. I'm very pleased!"

-Carolyn M.

NC

JD Service Now

"Charles did a great job explaining what was going on with my furnace."

-Tamecia P.

NC

JD Service Now

"Justin was a great guy and provided the highest level of service."

-Douglas M.

NC

JD Service Now

"Excellent response time from the company. My service provider, was friendly, knowledgeable and did great work. I'll definitely call JD Service Now any time I need a plumber."

-Tammy B.

NC

JD Service Now

"I have dealt with your company quite a few times this year and I met Tony today for the first time. He is very personable, courteous and seemed to to be very efficient at his job. He called first to let me know when he would arrive and he arrived on time. Once he arrived and introduced himself, he proceeded to do his job and was very efficient. When completed, we sat down and he provided me with all of the information I needed concerning our HVAC. It truly was a pleasure meeting him and I felt good about the work that was done. I have another identical system at another location and I have ask that he be the one to service this unit."

-Donald S.

NC

JD Service Now

"I have used JD Service a few times now and they have been fantastic every time. They are patient, friendly and true professionals. He has been to my home on more than one occasion and he always is polite, helps to clarify all of my options, and always makes sure my home has been well taken care of. I would recommend JD Service Now to anyone who is looking for quality service."

-Kristina M.

NC

JD Service Now

"Having 2 water heaters in our attic chose 4 AM on a Saturday morning to leak and start to pour water below. I was contacting our local plumbing company in Chapel with NO SUCCESS. My husband looked at reviews of companies nearby and was encouraged by the reviews and rating of JD Service Now. We contacted them at about 10 Am and they were there within the hour and Shawn was the specialist. He was wonderful. Not only did he quickly assess the problem but was able to handle the flow of water. He then provided us with information by word and brochures about the types to chose from, giving my husband especially time to ask his many many questions about each type. We chose to spend the next day to review on line our various needs for us. Hot water needs and chose the Noritz tankless . Shawn offered his card to call him over the weekend with any other questions or concerns. He returned twice more. Always on time. The first day was to drain the tanks and together with an Assoc remove them from the attic. Second day. Again on time and with an offering of coffee on his way to our house. We could not have asked for any better at a trying time. We were so pleased that we signed for a maintenance program with JD Service Now based on Shawn's presentation."

-Joanne D.

NC

JD Service Now

"Great service. Shawn was very kind knowledgeable and efficient. The visit was very expensive."

-K. White

NC

JD Service Now

"Great communication and customer service from the JD Service office. Justin fixed my plumbing issue quickly and gave me some good advice for avoiding similar problems in the future. I'll continue to use JD Service Now and Justin for any future plumbing concerns."

-Joel M.

NC

JD Service Now

"David was great, knowledgeable, skilled, and friendly. He understood our needs and met them."

-Allen S.

NC

JD Service Now

"He provided expert service on our two HVAC systems in an expedient, informative, and professional a manner, and with care and courtesy. I enjoyed the visit."

-Dominic C.

NC

JD Service Now

"Excellent job by JD Service Now. Very friendly, knowledgeable and thorough. Thanks very much for your great service!"

-Albert C.

NC

JD Service Now

"Josh K. is always courteous, efficient and professional."

-John C.

NC

JD Service Now

"He was extremely helpful and knowledgeable. He was pleasant to be around and was patient with all the questions I had."

-Joshua R.

NC

JD Service Now

"Excellent service and personnel from office to service technicians."

-Kevin H.

NC

JD Service Now

"Josh K. installed my new thermostat and some other improvements to my heating system. He took his time to explain everything that he was doing and answered my questions. Also, he made sure that I was aware of any specials that the company was offering. He was very friendly and patient with all my questions. Because of him, I will definitely be calling this company again."

-Chevelle W.

NC

JD Service Now

"They were professional. He gave me all the options and made every effort to find the best price possible."

-Howard C.

NC

JD Service Now

"JD Service Now is an excellent business to work with. Steven C. and Charles Foster were both fabulous. Steven was very professional, nice and patient. He rebuilt two toilets and installed a new kitchen faucet because of leaks. Charles Foster provided me with HVAC rezoning quote. He was great! He inspected my home and then provided me with excellent feedback. JD Service is doing the actual installation as I write this! I highly recommend them both."

-Joyce K.

NC

JD Service Now

"Very knowledgeable and professional....proficient at diagnosing the problem with our heat pump and took the time to thoroughly explain our options to repair or replace it. They really care about providing excellence in service and repair and I would highly recommend them."

-Anne H.

NC

JD Service Now

"Josh K was very thorough in cleaning and checking out our HVAC units. He explained to me how everything worked... or wasn't working. At one point, I was watching over his shoulder while he was testing our equipment. He was very patient when I had questions. When it came time for pricing, he seemed to do everything he could to keep the price reasonable for our family. I'm always skeptical when it comes to repair guys. But Josh won me over."

-Bonnie

NC

JD Service Now

"Great people, great service!"

-John C.

NC

JD Service Now

"JD Service Now has been a pleasure to work with! The heat quit working at my mother's home. She is elderly and was very confused about what to do. Josh K. met me at her home, quickly assessed what needed to be done and was able to walk me through the process of getting a new furnace. He was knowledgeable and made sure to inform me about any discounts or specials that might benefit my mom. Neil and Cory worked tirelessly for two days, with the help of DJ and CJ on the second day, to insure my mother had heat as quickly as possible. They were so patient and accommodating of my mother's worries and special needs. Neil was especially helpful with answering any questions I had. I would recommend these guys to everyone!"

-Michelle M

JD Service Now

"Shawn responded quickly and thoroughly to a plumbing situation we experienced. I appreciate his speedy and valuable service to minimize the problems we were having with our plumbing. He provided an accurate and clear diagnosis and then proceeded to fix the problem on very short notice. I would recommend Shawn and JD Service Now as a very capable and efficient plumbing resource."

-Lee F.

NC

JD Service Now

"Clogged kitchen sink...no fun, and in a bind. Called JD Service Now for an emergency visit. They were professional, polite, and extremely dedicated to our needs. Problem solved! Thank you so much!"

-Benjamin B.

NC

JD Service Now

"Needing a replacement gas water heater, I found JD Service Now. From the initial request, their service was fast, friendly, informative, and professional. The technician was extremely helpful and was able to answer all my question. The installation was equally professional, fast and tidy. I would certainly recommend JD Service Now."

-Michael C.

NC

JD Service Now

"After many years of trying to get to the bottom of a vexing plumbing leak that several other plumbers couldn't fix, JD Services gave great advice, excellent service (and was very clean), and solved the problem! I am very pleased with this company and I will use them again."

-Melissa J.

NC

JD Service Now

"This was our first time to use JD Service Now. He was very professional, he found the problem right away, and offered helpful solutions and tips to address the problem from coming back. He did not overcharge us and was very knowledgeable and pleasant. We will definitely call him or use JD Service Now again in the future."

-Sean P.

NC

JD Service Now

"Tony is my go-to guy. He always does a great job and really knows his stuff. He thoroughly checked our HVAC units and found an inefficiency issue that the unit has always had. I am very happy with JD Service Now!"

-Dave B.

NC

JD Service Now

"They were professional, friendly, and efficient. My wife is very pleased with our updated bathroom fixtures. They arrived on time and worked until the project was completed. He did an exceptional job of installation and cleanup. Highly recommended"

-Ray L.

NC

JD Service Now

"I woke on this cold Jan day without heat. They came to my house earlier than originally scheduled (a good thing). He checked out everything very carefully, found and fixed the problem. I was especially grateful that he explained everything and helped me understand how to operate the new equipment. He was very thorough."

-Sharon B.

NC

JD Service Now

"He arrived on time, did everything he said he would do and made sure everything was clean when he finished. I would recommend JD Service Now and Shawn to anyone in need of plumbing help."

-Bob M.

NC

JD Service Now

"Both did an exellent job!!! Amy was great in scheduling and coordinating the inspection. Shawn was also great in getting the unit ready for inspection and stayed to make sure the inspection went without and hitch. Kudos for both!!! I would recommend JD and these folks again to other potential customers around the neighborhood."

-Rob D.

NC

JD Service Now

"Charles did a wonderful job explaining the services that were offered to me. He wanted to know what questions I had for him. Charles did not rush with the diagnosis and findings while servicing my furnace. Once he completed the diagnosis he explained to me the what should be done to help ensure safety and offered services from the best of his knowledge. I would refer Charles and JD Service Now to my family and friends."

-Tamecia P.

NC

JD Service Now

"Over the past several years I have had excellent plumbing work done in our home. They were prompt, courteous, highly professional and excellent plumbers. Over this time, I have had installed a new hot water heater, hot water circulation pump, and whole house water filter, in addition to doing routine plumbing work. The prices are reasonable and the service is very timely and of consistently high quality. I highly recommend Michael and JD Service Now."

-Barry P.

NC

JD Service Now

"He was very efficient and informative. He discovered a small leak in our crawl space. Glad to go ahead and get that fixed. Will call on this company again when needed."

-Jill A.

NC

JD Service Now

"JD Services came out to inspect our HVAC and was professional and helpful. He helped me understand the technical language and was very kindly explained everything so that I could truly understand. Thanks, you're awesome!"

-Remona D.

NC

JD Service Now

"Difficult problem. Worked persistently over 3 visits to solve it. Always on time. Courteous. Knowledgeable. Problem resolved satisfactorily."

-Peter A.

NC

JD Service Now

"Thorough, knowledgeable, timely, and do what they say they will do."

-Duane B.

NC

JD Service Now

"I love when I can get honest feedback on what needs to be done and be educated. I was not rushed trying to learn what's going on with my tankless water heater. Thanks Michael! Oh!!! And he was able to help with well filter issue."

-Christina M.

NC

JD Service Now

"Josh has been to my home a couple of times, He is knowledgeable, thorough, professional and honest. I trust an respect his opinion!"

-Marcie L.

NC

JD Service Now

"Charles Foster did a great job. He kept us informed with every step of the process and asked for questions/feedback. I would definitely recommend JD Service Now and Mr. Foster."

-Ronnie F.

NC

JD Service Now

"JD Plumbing, Heating & Air Conditioning was very responsive when our unit hit a glitch over the weekend. Corey W. was extremely knowledgeable and carefully explained the function of each part of our system. He was an absolute professional in every sense of the word."

-Jamie M.

NC

JD Service Now

"He called ahead of time to confirm I was available. He introduced himself and his colleague. He listened to my long convoluted story and he did his due diligence to figure out where the leak was coming from. He explained my options and was able to accept a credit card as payment. All in all, a great experience!"

-Amber A.

NC

JD Service Now

"Excellent service!"

-Joyce K.

NC

JD Service Now

"Charles was on time and did a thorough inspection of my HVAC unit. He allowed me to follow him around, even under the house, while giving me tips and explaining what he was looking for. I appreciated that. He didn't hard sell me on anything, but politely provided options that our unit needed. We have an older unit so this was a concern. Overall a good experience and I'd recommend. The $49.99 coupon helped as well."

-Mike A.

NC

JD Service Now

"Corey was extremely helpful, offering detailed descriptions of each part of my unit. He also very polite and had good nature despite it being 10pm on a Saturday night. I felt very at ease, thanks to his professional demeanor."

-Jamie M.

NC

JD Service Now

"JD Service Now was great! Shawn C. showed up on time and very helpful in determining how to make repairs. Shawn did a great job and was very professional. I would highly recommend Shawn and JD Service Now."

-Kimberly B.

NC

JD Service Now

"Great service from Tony, very friendly and helpful. Advised and showed me pictures of all the issues as well as presented options to resolve them. Very happy with the service!"

-Marc L.

NC

JD Service Now

"They did a great job getting our plumbing working again. It turned out to be a bigger job than we or he anticipated. And he stuck with it until it was done. Thank you!"

-Allen S.

NC

JD Service Now

"JD Service Now did an outstanding job in installing our new HVAC unit. Neil and Corey worked several long days to ensure that we would heat before the cold snap hit. They were both courteous and professional. Neil even took the time to lay mulch around the unit to improve the landscaping, which is more than I ever would have expected. He went out of his way to ensure all our questions were answered and that we understood how to operate the new system properly."

-James M.

NC

JD Service Now

"Charles was honest and very professional. Explained what the repairs needed to happen and why. Good Man!"

-John K.

NC

JD Service Now

"Shawn was incredibly responsive and competent."

-Philip C.

NC

JD Service Now

"JD Service Now has the best technical people I have ever known. He corrected what was wrong. I will tell everybody about their service. GOD BLESS."

-Walter P.

NC