Testimonials | JD Service Now

That is what we call good customer service.
Our water heater went out and Jason H. was sent to us. We were very please with Jason he was very knowledgeable about what we needed. An as soon as he discovered we needed a new one he called and already had one coming on another truck. There was not a lot of waiting for someone to go and pick up one and then come back to put it in. While it was on it's way he was removing the old one. That is what we call good customer service. We will recommend JD Service to our friends.

- Deborah D

I will definitely be calling this company again.
Josh K. installed my new thermostat and some other improvements to my heating system. He took his time to explain everything that he was doing and answered my questions. Also, he made sure that I was aware of any specials that the company was offering. He was very friendly and patient with all my questions. Because of him, I will definitely be calling this company again.

- Chevelle W

I would recommend these guys to everyone!
JD Service Now has been a pleasure to work with! The heat quit working at my mother's home. She is elderly and was very confused about what to do. Josh K. met me at her home, quickly assessed what needed to be done and was able to walk me through the process of getting a new furnace. He was knowledgeable and made sure to inform me about any discounts or specials that might benefit my mom. Neil and Cory worked tirelessly for two days, with the help of DJ and CJ on the second day, to insure my mother had heat as quickly as possible. They were so patient and accommodating of my mother's worries and special needs. Neil was especially helpful with answering any questions I had. I would recommend these guys to everyone!

- Michelle M

Justin was a great guy and provided the highest level of service.
Justin was a great guy and provided the highest level of service.

- Douglas M.

I am very happy with JD Service Now!
Tony is my go-to guy. He always does a great job and really knows his stuff. He thoroughly checked our HVAC units and found an inefficiency issue that the unit has always had. I am very happy with JD Service Now!

- Dave B.

Josh K. is always courteous, efficient and professional.
Josh K. is always courteous, efficient and professional.

- John C.

Great people, great service!
Great people, great service!

- John C.

Great communication and customer service from the JD Service office.
Great communication and customer service from the JD Service office. Justin fixed my plumbing issue quickly and gave me some good advice for avoiding similar problems in the future. I'll continue to use JD Service Now and Justin for any future plumbing concerns.

- Joel M.

Would certainly recommend this company to someone.
He was very efficient and informative. He discovered a small leak in our crawl space. Glad to go ahead and get that fixed. Will call on this company again when needed.

- Jill A.

It truly was a pleasure meeting him and I felt good about the work that was done.
I have dealt with your company quite a few times this year and I met Tony today for the first time. He is very personable, courteous and seemed to to be very efficient at his job. He called first to let me know when he would arrive and he arrived on time. Once he arrived and introduced himself, he proceeded to do his job and was very efficient. When completed, we sat down and he provided me with all of the information I needed concerning our HVAC. It truly was a pleasure meeting him and I felt good about the work that was done. I have another identical system at another location and I have ask that he be the one to service this unit.

- Donald S.

We were so pleased that we signed for a maintenance program with JD Service Now based on Shawn's presentation.
Having 2 water heaters in our attic chose 4 AM on a Saturday morning to leak and start to pour water below. I was contacting our local plumbing company in Chapel with NO SUCCESS. My husband looked at reviews of companies nearby and was encouraged by the reviews and rating of JD Service Now. We contacted them at about 10 Am and they were there within the hour and Shawn was the specialist. He was wonderful. Not only did he quickly assess the problem but was able to handle the flow of water. He then provided us with information by word and brochures about the types to chose from, giving my husband especially time to ask his many many questions about each type. We chose to spend the next day to review on line our various needs for us. Hot water needs and chose the Noritz tankless . Shawn offered his card to call him over the weekend with any other questions or concerns. He returned twice more. Always on time. The first day was to drain the tanks and together with an Assoc remove them from the attic. Second day. Again on time and with an offering of coffee on his way to our house. We could not have asked for any better at a trying time. We were so pleased that we signed for a maintenance program with JD Service Now based on Shawn's presentation.

- Joanne D.

I would recommend JD and these folks again to other potential customers around the neighborhood.
Both did an exellent job!!! Amy was great in scheduling and coordinating the inspection. Shawn was also great in getting the unit ready for inspection and stayed to make sure the inspection went without and hitch. Kudos for both!!! I would recommend JD and these folks again to other potential customers around the neighborhood.

- Rob D.

Everything about the visit was good.
Everything about the visit was good.

- Alfred H.

He was very friendly and patient with all my questions.
Josh K. installed my new thermostat and some other improvements to my heating system. He took his time to explain everything that he was doing and answered my questions. Also, he made sure that I was aware of any specials that the company was offering. He was very friendly and patient with all my questions. Because of him, I will definitely be calling this company again.

- Chevelle W.

Categories: HVAC NC

Corey W. was extremely knowledgeable and carefully explained the function of each part of our system.
JD Plumbing, Heating & Air Conditioning was very responsive when our unit hit a glitch over the weekend. Corey W. was extremely knowledgeable and carefully explained the function of each part of our system. He was an absolute professional in every sense of the word.

- Jamie M.

I felt very at ease, thanks to his professional demeanor.
Corey was extremely helpful, offering detailed descriptions of each part of my unit. He also very polite and had good nature despite it being 10pm on a Saturday night. I felt very at ease, thanks to his professional demeanor.

- Jamie M.

Steven was on time, easy to work with, and got the job done fast!
Steven was on time, easy to work with, and got the job done fast! What more can you ask for?

- Grant H.

JD Service Now has the best technical people I have ever known. He corrected what was wrong.
JD Service Now has the best technical people I have ever known. He corrected what was wrong. I will tell everybody about their service. GOD BLESS.

- Walter P.

Categories: HVAC NC

He did a very professional job and fixed my plumbing issue quickly.
Steven showed up on time and was very polite. He did a very professional job and fixed my plumbing issue quickly. I would hire Steven with JD Service Now again.

- John R.

Categories: Plumbing NC

Excellent service and personnel from office to service technicians.
Excellent service and personnel from office to service technicians.

- Kevin H.

Excellent manners and job well done.
Excellent manners and job well done. On time. Very clean. Explained everything with much detail.

- Floriana S.

I would recommend JD Service Now to anyone who is looking for quality service.
I have used JD Service a few times now and they have been fantastic every time. They are patient, friendly and true professionals. He has been to my home on more than one occasion and he always is polite, helps to clarify all of my options, and always makes sure my home has been well taken care of. I would recommend JD Service Now to anyone who is looking for quality service.

- Kristina M.

He went out of his way to ensure all our questions were answered and that we understood how to operate the new system properly.
JD Service Now did an outstanding job in installing our new HVAC unit. Neil and Corey worked several long days to ensure that we would heat before the cold snap hit. They were both courteous and professional. Neil even took the time to lay mulch around the unit to improve the landscaping, which is more than I ever would have expected. He went out of his way to ensure all our questions were answered and that we understood how to operate the new system properly.

- James M.

Five stars for the quick and thoroughly professional service.
Leaking toilet and called three plumbers to be told be all that it's be a week to a month before service was possible. JD said they'd arrive within three hours. Then Steven showed up ahead of schedule! Five stars for the quick and thoroughly professional service. One star could be removed because the markup was a little higher than it needed to be, but the service was so good that I have no complaints.

- Sean W.

I will personally ask for David the next time the need arises.
David was amazing! Very personable and thoroughly assessed the situation. Excellent communication with explaining my options. I will personally ask for David the next time the need arises.

- Joanne G.

We will definitely call him or use JD Service Now again in the future.
This was our first time to use JD Service Now. He was very professional, he found the problem right away, and offered helpful solutions and tips to address the problem from coming back. He did not overcharge us and was very knowledgeable and pleasant. We will definitely call him or use JD Service Now again in the future.

- Sean P.

He did a follow-up inspection of my new HVAC system and made service recommendations to protect my investment.
He did a follow-up inspection of my new HVAC system and made service recommendations to protect my investment. I'm glad to have a company and well-trained, efficient technicians I can trust.

- Anne B.

JD Service in general delivered an excellent inspection of our home's HVAC system.
JD Service in general delivered an excellent inspection of our home's HVAC system.

- Christian C.

Very happy with the service!
Great service from Tony, very friendly and helpful. Advised and showed me pictures of all the issues as well as presented options to resolve them. Very happy with the service!

- Marc L.

He was pleasant to be around and was patient with all the questions I had.
He was extremely helpful and knowledgeable. He was pleasant to be around and was patient with all the questions I had.

- Joshua R.

He provided expert service on our two HVAC systems in an expedient, informative, and professional a manner, and with care and courtesy.
He provided expert service on our two HVAC systems in an expedient, informative, and professional a manner, and with care and courtesy. I enjoyed the visit.

- Dominic C.

Shawn did a great job and was very professional.
JD Service Now was great! Shawn C. showed up on time and very helpful in determining how to make repairs. Shawn did a great job and was very professional. I would highly recommend Shawn and JD Service Now.

- Kimberly B.

I would use him again in a heartbeat. Michael did a wonderful job.
Michael Ellington was my Technician. He came out to take a look at a gas line which was not capped off. He immediately noticed it needed to be fixed and he fixed it free of charge. It took all but 20 minutes. He is easy to get along with and was very professional. I would use him again in a heartbeat. Michael did a wonderful job.

- Laura P.

They did a fantastic job and I will use them again.
I had a gas situation that needed to be fixed. Evidently, one of my lines need to be capped and it was very dangerous at that time. He immediately put in a ticket to have one of his technicians come out and fix the situation. And it was fixed today. I was not charged at all. They did a fantastic job and I will use them again.

- Laura P.

He arrived on time, did everything he said he would do and made sure everything was clean when he finished.
He arrived on time, did everything he said he would do and made sure everything was clean when he finished. I would recommend JD Service Now and Shawn to anyone in need of plumbing help.

- Bob M.

I would refer Charles and JD Service Now to my family and friends.
Charles did a wonderful job explaining the services that were offered to me. He wanted to know what questions I had for him. Charles did not rush with the diagnosis and findings while servicing my furnace. Once he completed the diagnosis he explained to me the what should be done to help ensure safety and offered services from the best of his knowledge. I would refer Charles and JD Service Now to my family and friends.

- Tamecia P.

Good pricing and will definitely have them back.
Amazing service. Had them come for one thing and he fixed MANY. Good pricing and will definitely have them back. Highly recommend.

- Ginger T.

Charles did a great job explaining what was going on with my furnace.
Charles did a great job explaining what was going on with my furnace.

- Tamecia P.

All in all, a great experience!
He called ahead of time to confirm I was available. He introduced himself and his colleague. He listened to my long convoluted story and he did his due diligence to figure out where the leak was coming from. He explained my options and was able to accept a credit card as payment. All in all, a great experience!

- Amber A.

Very knowledgeable and professional....proficient at diagnosing the problem with our heat pump and took the time to thoroughly explain our options to repair or replace it.
Very knowledgeable and professional....proficient at diagnosing the problem with our heat pump and took the time to thoroughly explain our options to repair or replace it. They really care about providing excellence in service and repair and I would highly recommend them.

- Anne H.

I highly recommend them both.
JD Service Now is an excellent business to work with. Steven C. and Charles Foster were both fabulous. Steven was very professional, nice and patient. He rebuilt two toilets and installed a new kitchen faucet because of leaks. Charles Foster provided me with HVAC rezoning quote. He was great! He inspected my home and then provided me with excellent feedback. JD Service is doing the actual installation as I write this! I highly recommend them both.

- Joyce K.

Excellent service!
Excellent service!

- Joyce K.

He didn't hard sell me on anything, but politely provided options that our unit needed.
Charles was on time and did a thorough inspection of my HVAC unit. He allowed me to follow him around, even under the house, while giving me tips and explaining what he was looking for. I appreciated that. He didn't hard sell me on anything, but politely provided options that our unit needed. We have an older unit so this was a concern. Overall a good experience and I'd recommend. The $49.99 coupon helped as well.

- Mike A.

I was especially grateful that he explained everything and helped me understand how to operate the new equipment.
I woke on this cold Jan day without heat. They came to my house earlier than originally scheduled (a good thing). He checked out everything very carefully, found and fixed the problem. I was especially grateful that he explained everything and helped me understand how to operate the new equipment. He was very thorough.

- Sharon B.

They really care about providing excellence in service and repair and I would highly recommend them.
Very knowledgeable and professional....yesterday Charles F was very proficient at diagnosing the problem with our heat pump and took the time to thoroughly explain our options to repair or replace it. Today Neil F. and Corey W. and Marty put in a new system. All were very professional, knowledgeable, kind, and concerned about doing an excellent job at everything. They really care about providing excellence in service and repair and I would highly recommend them.

- Anne H.

They were professional, friendly, and efficient.
They were professional, friendly, and efficient. My wife is very pleased with our updated bathroom fixtures. They arrived on time and worked until the project was completed. He did an exceptional job of installation and cleanup. Highly recommended

- Ray L.

Shawn was terrific.
Shawn was terrific. He quickly diagnosed the problem which required a new toilet. He went out to buy one and soon came back with one. It was plastic which was not as nice as the wood one with a lid that would slowly close itself, but I wasn't clear about that. At least I am finally able to sleep rather than listen to my old toilet repeatedly flush itself throughout the night!!

- Judith B.

Worked persistently over 3 visits to solve it.
Difficult problem. Worked persistently over 3 visits to solve it. Always on time. Courteous. Knowledgeable. Problem resolved satisfactorily.

- Peter A.

I would recommend Shawn and JD Service Now as a very capable and efficient plumbing resource.
Shawn responded quickly and thoroughly to a plumbing situation we experienced. I appreciate his speedy and valuable service to minimize the problems we were having with our plumbing. He provided an accurate and clear diagnosis and then proceeded to fix the problem on very short notice. I would recommend Shawn and JD Service Now as a very capable and efficient plumbing resource.

- Lee F.

They did a great job getting our plumbing working again.
They did a great job getting our plumbing working again. It turned out to be a bigger job than we or he anticipated. And he stuck with it until it was done. Thank you!

- Allen S.

He gave me all the options and made every effort to find the best price possible.
They were professional. He gave me all the options and made every effort to find the best price possible.

- Howard C.

I trust an respect his opinion!
Josh has been to my home a couple of times, He is knowledgeable, thorough, professional and honest. I trust an respect his opinion!

- Marcie L.

When it came time for pricing, he seemed to do everything he could to keep the price reasonable for our family.
Josh K was very thorough in cleaning and checking out our HVAC units. He explained to me how everything worked... or wasn't working. At one point, I was watching over his shoulder while he was testing our equipment. He was very patient when I had questions. When it came time for pricing, he seemed to do everything he could to keep the price reasonable for our family. I'm always skeptical when it comes to repair guys. But Josh won me over.

- Bonnie

Shawn was incredibly responsive and competent.
Shawn was incredibly responsive and competent.

- Philip C.

He understood our needs and met them.
David was great, knowledgeable, skilled, and friendly. He understood our needs and met them.

- Allen S.

I am very pleased with this company and I will use them again.
After many years of trying to get to the bottom of a vexing plumbing leak that several other plumbers couldn't fix, JD Services gave great advice, excellent service (and was very clean), and solved the problem! I am very pleased with this company and I will use them again.

- Melissa J.

They were prompt, courteous, highly professional and excellent plumbers.
Over the past several years I have had excellent plumbing work done in our home. They were prompt, courteous, highly professional and excellent plumbers. Over this time, I have had installed a new hot water heater, hot water circulation pump, and whole house water filter, in addition to doing routine plumbing work. The prices are reasonable and the service is very timely and of consistently high quality. I highly recommend Michael and JD Service Now.

- Barry P.

Charles was honest and very professional.
Charles was honest and very professional. Explained what the repairs needed to happen and why. Good Man!

- John K.

They were professional, polite, and extremely dedicated to our needs.
Clogged kitchen sink...no fun, and in a bind. Called JD Service Now for an emergency visit. They were professional, polite, and extremely dedicated to our needs. Problem solved! Thank you so much!

- Benjamin B.

Thorough, knowledgeable, timely, and do what they say they will do.
Thorough, knowledgeable, timely, and do what they say they will do.

- Duane B.

JD service has been one of if not the best experience I have every had with a professional service group.
JD service has been one of if not the best experience I have every had with a professional service group. The first time I called needing a time sensitive job completed that no one else was willing to do and JD services did not hesitate to help out. We were so pleased with the positive response and on site service that when it was time to upgrade our HVAC it was simple call. Rarely have I felt so confident that the job was going to be done right or made right no matter what. More recently one of their service techs came by to check up on our system and to make sure everything was going well and to ensure the new system was working to standard. By completing a detail service report on our entire system he has effectively created a system "health" record for our system so that if anything changes over the years it will be noted by anyone working on it and can conduct true preventative maintenance. From his detail explanation of what was observed today he has transferred key information that will allow me to make an informed decision about my systems maintenance in the future. Thanks again to everyone at JD services!

- Jesse B.

When installing our new HVAC was cheerful, efficient, and extremely professional.
Josh surveyed our needs with patience then gave us the options for us to decide. When installing our new HVAC was cheerful, efficient, and extremely professional. Nothing was too much trouble for him, he explained every step and the workmanship was first class.

- Michael C.

He was knowledgeable and made sure to inform me about any discounts or specials that might benefit my mom.
JD Service Now has been a pleasure to work with! The heat quit working at my mother's home. She is elderly and was very confused about what to do. Josh K. met me at her home, quickly assessed what needed to be done and was able to walk me through the process of getting a new furnace. He was knowledgeable and made sure to inform me about any discounts or specials that might benefit my mom. Neil and Cory worked tirelessly for two days, with the help of DJ and CJ on the second day, to insure my mother had heat as quickly as possible. They were so patient and accommodating of my mother's worries and special needs. Neil was especially helpful with answering any questions I had. I would recommend these guys to everyone!

- Michelle M.

Would definitely call these guys again!
Everyone was friendly and courteous. All charges were explained beforehand and I was made aware of any discounts or specials. Would definitely call these guys again!

- Michelle M.

I would certainly recommend JD Service Now.
Needing a replacement gas water heater, I found JD Service Now. From the initial request, their service was fast, friendly, informative, and professional. The technician was extremely helpful and was able to answer all my question. The installation was equally professional, fast and tidy. I would certainly recommend JD Service Now.

- Michael C.

Josh and Tony were punctual, efficient, friendly, extremely knowledgeable, hard-working and tidy.
Thoroughly professional. Josh and Tony were punctual, efficient, friendly, extremely knowledgeable, hard-working and tidy. An excellent experience from start to finish.

- Michael C.

Very friendly, knowledgeable and thorough.
Excellent job by JD Service Now. Very friendly, knowledgeable and thorough. Thanks very much for your great service!

- Albert C.

Both these guys know what they are doing and the new system was up and running the same day in the afternoon!! They were professional, friendly and definitely tech savvy!
The team just finished installing a new HVAC system at our house. Amazing to see such a well-oiled team at work! This system needed to be installed in our attic and both my wife and I were a bit afraid that it would take multiple days to get the old unit out and the new system installed. Were we wrong! Both these guys know what they are doing and the new system was up and running the same day in the afternoon!! They were professional, friendly and definitely tech savvy! Great job guys! Thanks so very much! We are VERY pleased.

- Albert C.

He kept us informed with every step of the process and asked for questions/feedback.
Charles Foster did a great job. He kept us informed with every step of the process and asked for questions/feedback. I would definitely recommend JD Service Now and Mr. Foster.

- Ronnie F.

I'll definitely call JD Service Now any time I need a plumber.
Excellent response time from the company. My service provider, was friendly, knowledgeable and did great work. I'll definitely call JD Service Now any time I need a plumber.

- Tammy B.

He helped me understand the technical language and was very kindly explained everything so that I could truly understand.
JD Services came out to inspect our HVAC and was professional and helpful. He helped me understand the technical language and was very kindly explained everything so that I could truly understand. Thanks, you're awesome!

- Remona D.

He was knowledgeable, respectful, and efficient.
Shawn was one of the best service technicians I've ever had visit our home. Not only did he fix our plumbing problems--he fixed a problem ANOTHER company had caused as well! He was knowledgeable, respectful, and efficient. I'm very pleased!

- Carolyn M.

I love when I can get honest feedback on what needs to be done and be educated.
I love when I can get honest feedback on what needs to be done and be educated. I was not rushed trying to learn what's going on with my tankless water heater. Thanks Michael! Oh!!! And he was able to help with well filter issue.

- Christina M.

Shawn was very kind knowledgeable and efficient.
Great service. Shawn was very kind knowledgeable and efficient. The visit was very expensive.

- K. White

They were on time, professional and experienced.
My experience with JD Service Now was fantastic! They were on time, professional and experienced. He explained everything he was doing and gave me options on upgrades and repair costs. We were without hot water in our upstairs bath for MONTHS due to a bad "repair" from another company and it has vastly improved life for our whole family now that we have two working bathrooms again! I would totally use this company again for our plumbing repair needs.

- Carolyn M.