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4416 Bennett Memorial Rd. Suite 108
Durham, NC 27705
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Current WorkspaceRYNO 99+ Number of unseen notifications 99+ Spaces Spaces settings Favorites Pin Favorites to top Webmasters / Support Add description Change priority Change start and due dates Ask AI Share Web Support Workload WEB - IST Project Calendar List Board Docs Emma Support Tx Review support tickets All Open Support Tx Emma Today and Late Support Web - General Requests Search Hide Hide view controls Customize Add Task Columns Assignee Search... Open 84 Add Task New task Add Task Webmasters / Support Created on May 2 Created by Laura Nunez on May 2 3:43 pm Share Update Pixels | JD Service Now WEB-94549 Add Cover Update Pixels | JD Service Now Update Pixels | JD Service Now Ask Brain to create a summary · generate subtasks · find similar tasks · or ask about this task Status Assignees Tommy Conner Mohit Chauhan - IST Dates Change start and due dates Priority Change priority Time Estimate Sprint Points Track Time 42m Tags Add or remove tags Relationships Empty Hide empty properties Can you please help me with two things needed for our cable/display/OTT vendor? They need this pixel placed on the home page + every other page on the website for our display campaigns. Can you also please grant them read on access to Google Analytics? chartermediacarolinas4@gmail.com Your Name: Laura Nunez Is this a website issue or simply an update/edit request?: Website Edit Request Type: Pixel/Script addition Client Name: JD Service Now Parent Account (real): None Which legacy version applies to your account?: BlueCorona Does this client host with BlueCorona? https://bluecorona.box.com/s/52j47m56jxyuq8dnp0kd89wkn9il2zbj: Yes, this client hosts with Blue Corona Site URL: http://jdservicenow.com Account Team Name: Derek - S.W.A.T. Account Manager: Laura Nunez Page URL: jdservicenow.com Where will these changes be made?: Desktop & Mobile Have the correct page URL(s) been added above?: true Have the expected outcome(s) been specified? (with screenshots if possible): true Please summarize what this pixel/script's function is below:: Can you please help me with two things needed for our cable/display/OTT vendor? They need this pixel placed on the home page + every other page on the website for our display campaigns. Can you also please grant them read on access to Google Analytics? chartermediacarolinas4@gmail.com I have confirmed this pixel/script will NOT interfere with call tracking: true Why this ticket is high priority?: N/A Show less 2 Full screen Which legacy version applies to your account? BlueCorona Required Why this ticket is high priority? N/A Required Dev Site URL – Priority Email – Choose WordPress User Role – Client Name (Real) JD Service Now Parent Account (Real) None Account Team (Real) Derek - S.W.A.T. CSM (Real) Laura Nunez Page URL jdservicenow.com Total Days Is this a website issue or an update/edit request? Website Edit Request Type (General) Pixel/Script addition Site URL jdservicenow.com Has the correct page URL(s) been added above? Has expected outcome(s) been specified? Days Since Updated Where will these changes be made? Desktop & Mobile Does this client host with BlueCorona?https://bluecorona.box.com/s/ydxplhwlksga1qktqugx197zrw2pth7s Yes, this client hosts with Blue Corona Your Name Please summarize what this pixel/script's function is below: Can you please help me with two things needed for our cable/display/OTT vendor? They need this pixel placed on the home page + every other page on the website for our display campaigns. Can you also please grant them read on access to Google Analytics? chartermediacarolinas4@gmail.com Days In Queue I have confirmed this pixel/script will NOT interfere with call tracking Total Day Show 227 more Suggest subtasks Add Task Create Checklist Download All Tiles List Full screen Add attachment image .png May 5 at 6:03 am MI jd_service_now__TAGS .txt May 2 at 3:43 pm Activity Laura Nunez changed due date from Mon to Today 4 mins You changed due date from 4 days ago to Mon 5 mins LN Laura Nunez 7 mins @Tommy Conner The client shared this feedback from their vendor- can you please confirm? Hi Laura, Here is feedback from the Spectrum rep: “We checked with ops on the tag. They confirmed they are seeing activity on the tag, which indicates it is placed somewhere, but it is not currently placed on the landing page. They requested to place the tag on the landing pages, and if possible, all pages of the site. The recommendation is usually to place it in the header, because then it will automatically populate on every page of the site.” Can you please let me know when the placement is updated so I can have them check on their end? -- Reply Show more TC Tommy Conner May 5 at 8:42 am Hi @Laura Nunez chartermediacarolinas4@gmail.com has been granted viewer access for JD Service Now - GA4 They have been sent an email confirming this. 1 reply LN Show more ND Netnapa Dulpong May 5 at 8:22 am Hi @Tommy Conner Would you mind continue GA part please? Reply Mohit Chauhan - IST tracked time May 5 at 6:05 am Mohit Chauhan - IST changed status from Open to review May 5 at 6:05 am MI Mohit Chauhan - IST May 5 at 6:05 am Hi, @Laura Nunez New pixel has been added to the site as per the instructions. Please check. image.png For below point: Can you also please grant them read on access to Google Analytics? chartermediacarolinas4@gmail.com >> Just FYI we are still facing issue in login to GA account. We cannot add user to the GA account. You can assign this pending point to EST team. cc @Netnapa Dulpong Reply Show more Show more Comment Email Hi @Laura Nunez I'm actually not seeing the script on the site at all. It's been re-added. It could have been removed due to recently needing to restore a backup of this site. If they continue to have issues we will need more specifics. For example, which URLs they are not seeing it on. 4 4 people will be notified about your comment Activity Create Relationship More Download

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JD Service Now Proudly
Serves Durham, Chapel Hill, Hillsborough, Raleigh & More!

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Contact JD Service Now Today!

JD Service Now Proudly Serves Durham, Chapel Hill, Hillsborough, Raleigh & More!

JD Service Now Proudly
Serves Durham, Chapel Hill, Hillsborough, Raleigh & More!